SHIPPING & RETURNS
SHIPPING POLICY
At ELYNÉ, we carefully prepare every order to ensure it arrives safely and in perfect condition.
Orders are typically processed within 1–3 business days. Estimated delivery times vary by destination and are displayed at checkout. Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.
Please ensure your shipping information is accurate before completing your purchase. ELYNÉ is not responsible for delays or delivery issues caused by incorrect addresses or circumstances beyond our control.
If you have any questions about your shipment, please contact us at support.groupstores@gmail.com.
RETURNS & REFUNDS
Your satisfaction is important to us.
If your order arrives damaged, defective or different from what you purchased, please contact us within 7 days of delivery at support.groupstores@gmail.com, including your order number and clear photos of the product and packaging.
Because our products are prepared specifically for each order, we generally do not accept returns due to change of mind, incorrect size or color selection, or accidental purchases.
Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, processing may take 5–10 business days.